August, 2008 Archive

IT has a heart (and a strong political preference)

Since we don’t like to rely exclusively on the insights of third-party research while examining trends, we often conduct research on our own. Yesterday we released the third wave of our research study on social media and the Information Technology executive, which we conducted with our friends at ITtoolbox. You can download the research here. [...]

The new soft city

As I was reading in this weekend’s Financial Times, we are now at the 34th anniversary of Jonathan Raban’s urban classic The Soft City, which describes the local and universal ability of people to make large cities their own. Raban focused on London, which was a fabulous mix of races, cultures, traditions, and very low [...]

The cult of the customer (experience)

Anyone who feels their customers are locked up in loyalty and just dandy with their products may want to check out Adaptive Path’s recent presentation at Google headquarters. The presentation was a bit of a pitch on their new book, Subject to Change, but it’s a lot more than that. If only to see what [...]