Planning Category Archive

As goes the technology-driven business, so goes its marketing

Over the past six weeks we’ve been preparing for a pitch that gets at what’s been going on in a specific segment of the B2B market but affects nearly all businesses. That is, now that companies have put technology at the heart of their businesses, grafted it into their very DNA, they are able to [...]

The cult of the customer (experience)

Anyone who feels their customers are locked up in loyalty and just dandy with their products may want to check out Adaptive Path’s recent presentation at Google headquarters. The presentation was a bit of a pitch on their new book, Subject to Change, but it’s a lot more than that. If only to see what [...]

Cult of the Customer: B2B, meet Consumer Brand

We’re having an interesting summer (clearly, we’ve been a bit busy based on the evidence of this blog). One of our projects has been to help a B2B company transform itself into a consumer brand. A fool’s errand, you say? A marketing whitewash? In this case, perhaps not. Check out a terrific article from Biotech [...]

The Road to Akihabara, Part 2

Greetings from Shinjuku, and the Park Hyatt Tokyo. Yes, it’s the Lost in Translation hotel, with the view of Mount Fuji from the gym on the 47th floor. Mike and I arrived last night, after nearly 24 hours of travel: 1 hour to airport, 2 hours waiting for flight, 6 hours to San Francisco, 2 [...]