This innovation highlight comes to you from SxSW in Austin, Texas. If you don’t know about it, SxSW is a gathering of entrepreneurs, coders, designers, bloggers, pundits and just about every and anybody else who takes an active interest in what might happen next in the digital world. It’s a living lab of cutting edge tech, with QR codes, mobile apps and transmedia engagement experiments from little agencies and big brand alike, everywhere you look.
Amid the clutter and decidedly frenetic pace of marketing innovation, this year you can detect an undercurrent of emphasis on readability and control over content – let’s call it “slow content” for the moment, in the spirit of the slow food movement – that hearkens back to Cluetrain and even beyond in it’s emphasis on giving the reader control over what is they want to read. Here are a few snapshots: Publishing platforms such as Treesaver.net that let you publish your content once for consumption on many devices, with an interface that looks more like a cross between the clean look of your Kindle and a well-designed magazine. Plug-ins for your browser such as Readability enable you to turn a cluttered content page into a clean, well-presented page with more in common with a well-designed newspaper than a web page. And iPad apps such as Flipboard, embody the “instabook” notion – using your own search criteria, for example, the users you follow on Twitter – by publishing an up to date magazine with well-designed, flippable pages.
For marketers in categories with complex buying processes, content is obviously a key resource for the buyer. By 2011, everyone’s on board with that idea. Increasingly, we’re also looking at content curation as a way to manage the multiple voices the buyer seeks: influencer, community and yes, the voice of the vendor’s brand. Last year curation was a big story at SxSW, and this year it’s even bigger. On the cutting edge, though, is the idea of giving the buyer more control over how the content is presented and consumed. With Readability, the buyer can strip out the ads and save any content for consumption later in a more readable format. With Flipboard, a buyer can follow a single Twitter feed that could publish a valuable buying resource on a day-by-day basis. With Treesaver, your buyer can migrate your buying content across any device they choose to use to consume it. And with the evolution of Webfonts and Typekit, along with the capabilities of HTML5, they can get the same well-ordered, easy to read experience they’ve grown used to on their eBook readers.
With capabilities like these, over time, the buyer will learn to expect more than a vendor’s ever-increasing collection of PDFs with their locked-down design and formats. For innovative brands, this may be the time to start re-thinking your content presentation strategy. Experience matters – and from what we’re seeing at SxSW, innovators are working hard to improve the reading experience.